A tool for continual improvement of IT processes

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CPI box Сreatio

A centralized tool for managing the organization's IT ecosystem, which brings together the entire IT management system and provides control over the achievement of target indicators for the development of the IT management system

Product structure

The problems which solve CPI box Creatio

Growth in the number of activities, automated processes, users, IT calls

The need for a centralized IT management tool between all subjects

Transition from "work on failures" to preventive planned development measures

The need to create standard requirements for approaches to the management and development of IT of various objects

The need to constantly monitor the organization and execution of processes

Difficulty in ensuring the effectiveness of control procedures "manually"

Continual increasing the demands for the level of organization of processes and the quality of IT services

The value of CPI box Creatio for business

Creating an effective mechanism for assessing the current level of process maturity and its capabilities

Continuously improve processes and predict future growth in process maturity using the annual process development plans

Determination of the required level of maturity of processes, in terms of economic feasibility of their development costs

Providing shareholders, TOP management and division managers with the necessary management information

To ensure the effective management of processes and the creation of a culture of internal process improvement

10 reasons to choose
CPI box Creatio

  • Ensuring business continuity and efficiency
  • Consolidation of inefficient tools into a single system
  • Cost optimization
  • Easy migration
  • Getting a complete picture of any process or service
  • Flexible scalability of the system at any stage of implementation
  • Improve service quality and productivity
  • Flexible integration capabilities
  • Providing real-time operational information
  • Individual configuration of the system for the customer's business tasks using the function block configuration wizards

Impact of implementation
CPI box Creatio

  • Average company indicators before implementation of CPI box creatio (based on implementation experience)

  • Indicators of companies that have implemented CPI box creatio

CPI box Creatio combines in a single interface all the necessary tools for automating the mechanism for evaluating the current level of maturity of processes and their capabilities.


CPI box Creatio cloud

on-site subscription

4 500 $

Per user per year

Exchange rate

USD76 р.

Technical support

Working days9:00 - 18:00
gmt +03:00

The price include

5 hours of technical support

Advantages of the base platform Creatio from Terrasoft

The Low-Code BPM platform allows advanced users to automate any process

Vertically integrated products

Microservice architecture

Using open source technologies

Visual interface editor

Support for different DBMSs

Customizing integrations

Open api and integration features

  • Advanced tools for working with data and Analytics
  • Scalling out and fell-safe system
  • Seamless installation of updates
  • Mobile app customization
  • Package mechanism
  • Implementation of ci/cd approaches
  • Security at all levels
  • Working in the cloud and on-site

A platform for automating business processes of any complexity

  • A full-featured workflow designer with support for BPMN notation, which makes it equally easy to automate complex structured and flexible unstructured processes
  • A powerful execution engine allows you to perform millions of operations simultaneously
  • Visual tools for analyzing, finding bottlenecks, and optimizing processes

Ready-to-use templates
and extensions

The Creatio Marketplace online platform contains hundreds of ready-made solutions with the necessary business logic, connectors, extensions, and templates for Creatio.

Instead of setting up and developing an application from scratch, you can use the Marketplace to immediately get a ready-made result, speeding up the adaptation and implementation of the system at times.

Customizing integrations

Thanks to the tools for working with web services, the user can configure the service parameters and the scenario for receiving and transmitting data to another system in a few minutes.

The configuration does not require writing code and is available to users without programming skills.

Research and Development Center — a new direction in the business of the company IT Expert, accumulating the accumulated experience and proven expertise of a leading company in the field of IT management in Russia.

Within the framework of the Research and Development Center, he following products have entered the market: the basic product in the field of IT Service management (IT Service Management) - ITSM box Creatio and the solution in the field of IT Asset Management (ITAM) - Asset box Creatio which is a tool for automating 3 processes: license management, IT asset management, and configuration management.

The announcement of the release of CPI box Creaio - a multidimensional tool for building a system of continuous improvement and evaluating the capabilities of IT management processes took place in October 2020.

IT Expert experience

  • The company was founded in 2002 and until now is the leader in the market of consulting and training services in the field of business process management
  • IT Expert has unique experience in participating in programs to improve the management of information and related technologies in large Russian organizations
  • IT Expert solves various tasks in projects and performs key roles: manages the course of programs, carries out independent and field supervision, provides key expertise, provides directional consulting
  • For 18 years, the company has completed more than 500 consulting and audit IT projects
  • IT Expert employs more than 15 ITIL certified experts

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